Refund policy
Refund & Return Policy – ABBA-Textiles
Last Updated: May 13, 2026
At ABBA-Textiles, customer satisfaction is our top priority. We strive to provide premium-quality textile products and a smooth shopping experience. If you are not fully satisfied with your purchase, our Refund & Return Policy explains the conditions and process for returns, exchanges, and refunds.
By purchasing from our store, you agree to the terms outlined below.
Returns Eligibility
We accept returns on eligible items within 14 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and unwashed
- Be in original packaging with tags attached
- Be free from stains, odors, damage, or alterations
- Include proof of purchase or order confirmation
Items returned without meeting these conditions may not qualify for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Used, washed, or damaged products
- Products damaged after delivery due to customer handling
For hygiene and quality assurance reasons, certain textile or fabric-related items may also be non-returnable.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- Photos of packaging (if applicable)
Once verified, we will offer:
- A replacement,
- Store credit, or
- A full refund where applicable.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping fees are generally non-refundable unless the error was on our side
Please allow 5–10 business days for refunds to appear in your account.
Exchanges
We offer exchanges for eligible products if:
- The wrong size, color, or item was received
- The item arrived damaged or defective
Exchange requests are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged or defective
- The issue resulted from our error
We recommend using a trackable shipping service, as ABBA-Textiles is not responsible for lost return shipments.
Order Cancellation
Orders may be canceled within a limited time after placement. Once an order has been processed or shipped, cancellations may no longer be possible.
To request a cancellation, please contact us immediately.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact our support team.
Fraud Prevention & Abuse
To protect our customers and business, ABBA-Textiles reserves the right to:
- Refuse suspicious return requests
- Limit excessive returns
- Deny refunds in cases of fraud, abuse, or policy violations
Privacy & Data Protection
Your personal information submitted during the return or refund process is handled securely in accordance with our Privacy Policy.
We may collect and process information including:
- Name
- Address
- Payment details
- Order history
- Communication records
This information is used strictly for customer support, fraud prevention, order processing, and legal compliance purposes.
Our store is powered by Shopify, which may process your information to facilitate secure transactions and improve services.
For more details, please review the:
Contact Information
If you have questions regarding returns, refunds, exchanges, or privacy concerns, please contact us:
ABBA-Textiles
475 Saint Marks Ave
Brooklyn, NY 11238
United States
Email:
Why Shop With ABBA-Textiles?
At ABBA-Textiles, we are committed to:
- Premium textile quality
- Secure online shopping
- Fast customer support
- Transparent refund policies
- Customer-first service
Your trust matters to us, and we continuously work to provide a reliable and secure shopping experience.